Washington’s Utilities and Transportation Commission (UTC) on Wednesday slapped a $104,300 penalty on Bellevue, WA-based Puget Sound Energy (PSE) for violating an order directing it to correct the use of its “refusal of service” requirements. The UTC action alleges that PSE in October 2010 provided “inaccurate or misleading information” to some of its customers, including low-income people, regarding how much they were required to pay to reconnect their gas and electric utility service. In addition, the regulators alleged that the combination utility misled or inaccurately informed customers who had been disconnected for nonpayment. UTC ordered the utility to correct the mishandling of 26 customer accounts, all of which were part of a random sampling of hundreds of disconnected customer accounts. The state regulatory panel said a UTC staff investigation subsequently found that PSE had “failed to correct its mishandling” of the accounts, and alleged that the utility committed 515 violations.

©Copyright 2011Intelligence Press Inc. All rights reserved. The preceding news reportmay not be republished or redistributed, in whole or in part, in anyform, without prior written consent of Intelligence Press, Inc.