Washington state regulators fined Bellevue, WA-based Puget Sound Energy (PSE) $430,000 for improperly charging natural gas and electric utility residential customers for disconnecting their service. The Washington Utilities and Transportation Commission (UTC) approved a multi-party settlement agreement that alleged 1,639 violations by the combination utility of the state’s consumer protection rules. In addition, PSE now has refunded disconnect-visit fees it charged more than 9,000 customers, dating back to December 2009. PSE also has agreed to change its policy regarding the disconnection visits, the UTC said.
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