Utilipro Assembles Posse for Marketer Services
AGL Resources is capitalizing on the experience gained in the
precedent-setting unbundling of its Atlanta Gas Light subsidiary,
organizing a separate partnership to offer all the services a
company will need to move into the competitive market.
AGL owns a majority of Utilipro, which is partnering with a
sextet of companies to provide bundled customer care services in
the newly deregulated Georgia market. Companies signing on with
Utilipro are First Union Corp., Equifax, Dun and Bradstreet, IBM,
Travelers Express, and Systems & Computer Technology Corp.
(SCT). Services include credit scoring, billing, and remittance
"This team allows marketers to build their customer service
reputation on the backs of solid, best-in-class, industry leaders,"
said Utilipro President Mike Foley.
First Union will handle payment processing for Utilipro. Dun
& Bradstreet will provide credit information on commercial
accounts in the United States. Dun & Bradstreet collects and
maintains information on more than 11 million businesses in the
U.S. Equifax will provide credit scoring for residential customers.
IBM will provide customer statement printing and mailing services.
Travelers Express will provide walk-in payment locations in the
United States. SCT has licensed its Banner customer management
system to Utilipro.
Utilipro recently signed a letter of intent with Direct Energy
Marketing Limited (DEML), Canada's largest independent gas
marketing company, and Apollo Gas Inc. (AGI), a subsidiary of
Apollo Gas Income Fund, to directly bill customers for gas and
energy-related services in Canada. Utilipro opens its Canadian
office in Toronto, Ontario in January 1999. Joe Fisher,
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