NGI Client Support




Welcome to NGI's Client Support Page



Hi NGI Readers,

Welcome to NGI's Client Support page. My name is Cristina and I'm NGI's Client Engagement & Support Specialist. I'm here to help you with any questions you may have about NGI's website and products.

This page has been created to help you better understand NGI's news & data offerings, and get the most our of your products. Be sure to scroll down and read through our User Guides files for a step-by-step intro to all things NGI. If you have any questions about your account, don't hesitate to reach out - I'm happy to help!



Cristina Nino
Client Engagement & Support
Natural Gas Intelligence
Cristina.Nino@naturalgasintel.com




Frequently Asked Questions
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How do I know if I'm logged in?

You will see "My NGI Welcome, ______" (click here for example) on the right hand side of the page, above the search bar. If you still only see the word "Login," you will need to log in again.


How do I change my password?

If your are logged in, you will see in the top right-hand corner "My NGI Welcome, ______". Put your cursor over that phrase and a drop down will appear (click here for example). Click on "My Account". Once you
      have accessed the "My Account" page you may update your password. If you are not logged in and don't
      remember your password click here to be sent a temporary one.



Where can I find my subscriptions?

If your are logged in, you will see in the top right-hand corner "My NGI Welcome, ______". Put your cursor over that phrase and a "drop down" (click here for example) will appear. All of your active subscriptions will
      appear under the section that says "Subscribed", click on the name of the subscription you would like to
      access.



Where do I go to download Historical Data?

On the navigation bar you will see a menu option that says "Data". If you put your cursor over this option a drop-down menu will appear. From that drop-down menu click on Gas Price "Snapshots"
      (click here for example). Scroll halfway down this page and you will see a download historical data button.
      If you'd like to add Historical Data to your NGI subscriptions package please fill out a data request form here
.


Where do you get your data?

Please refer to our Methodology section here for the most current information regarding NGI prices.


Where can I find more information about your various products?

You can find more information about NGI's products and services here.


I already receive industry data on a third-party platform. Can I receive my NGI data there?

Learn more about NGI's Channel Partners, and how you can receive data from them here.



User Guides
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Learn how to use NGI subscriptions by clicking on the resources below:



Contact NGI
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SALES
NGI Products & Services: sales@naturalgasintel.com

SUBSCRIPTIONS
Billing/Subscriptions Information: subscriptions@naturalgasintel.com

ADVERTISING
For more information, please call 800-427-5747 or email us at adv@naturalgasintel.com

PRICING STAFF
If you have spot gas pricing questions or wish to contribute to our survey: prices@naturalgasintel.com

EDITORIAL STAFF
Questions or story ideas for our writers: editorial@naturalgasintel.com

CAREERS
Interested in working for Natural Gas Intelligence?
Visit Careers or email us: resumes@naturalgasintel.com

You can also contact NGI via chat Monday - Friday from 9am - 5pm EST.
The chat box is located in the bottom right-hand corner of every page on the NGI website.



NGI Price Methodology
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Terms of Service
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