Online Utility Service Provider Signs FirstEnergy
Akron, OH-based FirstEnergy last week became one of the first
utilities to offer its services through Utility.com, a one-stop
utility shopping website. Under an alliance with the web site,
FirstEnergy will sell its electricity, gas and energy-related
services through Utility.com to customers in Ohio, Delaware and
Maryland. Financial terms of the agreement were not disclosed.
The alliance enters FirstEnergy into Utility.com's eUtilities
program. FirstEnergy's services will be live in June. For
eUtilities program partners, Utility.com will provide access to a
website offering a variety of services, including customer
enrollments, customer service, bill presentation, payment
collection, e-mail statements and online bill storage. Along with
energy, the program will offer long distance, DSL,
voice-over-Internet protocol and dial-up Internet access.
"The website is zip code driven," said Chris King, CEO of
Utility.com. "A customer would go to our website and enter his/her
zip code, taking the customer to a list of services offered for
that area. It would include anything from electricity service, to
an entire package including electric, gas, phone, Internet access
and others." King said the goal of the eUtilities program is to
sign enough utilities so that Utility.com has a presence in every
A customer who selects multiple services from eUtilities would
get a consolidated bill, and would have the option to pay online.
"This is how we are hoping to enter into markets ahead of
deregulation," said Laurie Ann Ryan, a spokeswoman for Utility.com.
"We intend to partner with some utilities who still operate in
regulated areas. But they may not offer online bill payment. They
may not offer these other telecommunications services. We'd gain a
market presence in regulated areas, because we can offer these
So far, only FirstEnergy and Kansas City Power & Light
(KCPL) have officially entered the program. More utilities will
make announcements soon, said a Utility.com spokesperson.
Utility.com bills itself as the first Internet utility company, and
just recently raised more than $30 million in venture capital.
Investors such as Sempra Energy and Southern Company Energy
Marketing contributed to the financing.
©Copyright 2000 Intelligence Press, Inc. All rights
reserved. The preceding news report may not be republished or
redistributed in whole or in part without prior written consent of
Intelligence Press, Inc.