Gas utility business customers are “significantly” more satisfied with their service now than they were a year ago, according to a study by market researcher J.D. Power and Associates. At the 38 largest U.S. gas utilities, the study found the overall satisfaction index scores for business customers have increased an average of 37 points to 723 on a 1,000-point scale.
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Mastio Survey: Pipe Customers Most Satisfied with Great Lakes, Iroquois Gas and Northwest
Great Lakes Gas Transmission, Iroquois Gas Transmission System and Williams’ Northwest Pipeline were rated the highest in overall customer satisfaction among 43 natural gas pipelines in the latest survey conducted by Mastio & Co. Bringing up the rear were Northern Natural Gas, Equitrans and TransColorado Gas Transmission. Major pipelines El Paso Natural Gas, Kinder Morgan Interstate Gas and Transcontinental didn’t fare much better.
Mastio Survey: Pipe Customers Most Satisfied with Great Lakes, Iroquois Gas and Northwest
Great Lakes Gas Transmission, Iroquois Gas Transmission System and Williams’ Northwest Pipeline were rated the highest in overall customer satisfaction among 43 natural gas pipelines in the latest survey conducted by Mastio & Co. Bringing up the rear were Northern Natural Gas, Equitrans and TransColorado Gas Transmission. Major pipelines El Paso Natural Gas, Kinder Morgan Interstate Gas and Transcontinental didn’t fare much better.
Cove Point Seeks Weekly FERC Inspections to Meet July 23 Start-Up
Although FERC staff was less than satisfied during its last inspection of the Cove Point liquefied natural gas (LNG) import terminal in late May, owner Dominion Resources reported to the Commission that it plans to complete all construction and meet agency requirements in time to receive its first shipment of LNG at the Calvert County, MD facility “on or before” July 23.
Cove Point Seeks Weekly FERC Inspections to Meet July 23 Start-Up
Although FERC staff was less than satisfied during its last inspection of the Cove Point liquefied natural gas (LNG) import terminal in late May, owner Dominion Resources reported to the Commission that it plans to complete all construction and meet agency requirements in time to receive its first shipment of LNG at the Calvert County, MD facility “on or before” July 23.
TranCanada Plans to Invest $10B in Generation
Far from satisfied with the relatively meager returns in the gas pipeline business, TransCanada PipeLines CEO Hal Kvisle said his company plans to spend about $10 billion over the next five years on power generation projects.
TranCanada Plans to Invest $10B in Generation
Far from satisfied with the relatively meager returns in the gas pipeline business, TransCanada PipeLines CEO Hal Kvisle said his company plans to spend about $10 billion over the next five years on power generation projects.
CA Legislature Passes Band-Aid Price Caps
No one is satisfied much by the California legislature’s11th-hour move late Wednesday to pass two new laws aimed atproviding relief for San Diego electric consumers and their utilitydistribution company, San Diego Gas & Electric. Nevertheless,the governor was expected to sign the measures.
Industry Briefs
Exxon Mobil satisfied another condition required by the FederalTrade Commission in its approval of the merger of the two companiesby selling Mobil Alaska Pipeline’s 3% interest in the Trans AlaskaPipeline System to a unit of The Williams Companies, Inc. Terms ofthe sale were not disclosed. ExxonMobil Pipeline will retain its20% interest in the 800-mile pipeline system, which transports onemillion barrels per day of crude oil from Prudhoe Bay on thestate’s North Slope to the Port of Valdez in the south. The stakeadds to Williams’ presence in Alaska, which currently includes apetroleum refinery in North Pole that receives crude oil from theTrans Alaska Pipeline System, a distribution terminal at the Portof Anchorage, 28 retail petroleum convenience stores and aninterest in an air cargo transfer facility at AnchorageInternational Airport.
Dominion, CNG Get Final VA Approval
The Virginia Corporation Commission (SCC) has given finalapproval to the merger of Dominion Resources Inc. (DRI) andConsolidated Natural Gas Co. CNG). The SCC said it is satisfied therecent approval of the merger by the Securities and ExchangeCommission (SEC) is not inconsistent with the Virginia commission’sprevious orders. The SCC reserved the opportunity to review the SECorder to ensure that Virginia’s ability to safeguard Virginiaratepayers was maintained. The merger means the control of VirginiaNatural Gas (VNG), a subsidiary of CNG, will transfer to DRI, theparent company of Virginia Power.