As a major power generator/buyer sensitive to wholesale natural gas prices, Southern California Edison Co. said in prepared statements earlier in month that its recent settlement with Sempra Energy’s two California utilities will mean substantial changes in the way Sempra’s utility natural gas transmission and storage system operates for large customers such as the Edison International electric utility. The changes are still contingent upon the California Public Utilities Commission approving the settlement (see Daily GPI, June 15).
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Articles from Sensitive
Online Sales Make Marketers Less Sensitive to Customer Needs
Natural gas marketers might save a few pennies on each trade by doing their business online rather than over the phone, and they probably will handle more volume, but at some point in time it’s going to come back to haunt them, said Kevin Huntsman of Mastio & Company. Mastio just released its fifth customer satisfaction ranking of gas marketers, and the results are a little scary for many of the mega marketers, who boast about huge gas volumes but often have very few satisfied customers.
November 5, 2001
Online Sales Make Marketers Less Sensitive to Customer Needs
Natural gas marketers might save a few pennies on each trade by doing their business online rather than over the phone, and they probably will handle more volume, but at some point in time it’s going to come back to haunt them, said Kevin Huntsman of Mastio & Company. Mastio just released its fifth customer satisfaction ranking of gas marketers and the results are a little scary for many of the mega marketers, who boast about huge gas volumes, but often have very few satisfied customers.
October 31, 2001
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