Resolution

Response Deadlines for Complaints Under Fire

The shorter response times imposed by FERC in its final rule toexpedite resolution of industry disputes will place an inordinateburden on interstate pipelines and other regulated companies thatare likely to be targets of customer complaints, pipelines andpower utilities contend. Even natural gas producers – the biggestproponents of a faster complaint process – expressed some concernabout the compressed deadlines.

May 6, 1999
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