According to the latest American Customer Satisfaction Index (ACSI), satisfaction with energy utilities improved by 1% from a year ago, largely due to lower prices, particularly for natural gas. Contributing to the improvement was milder winter weather in many parts of the country and an easing of gas prices. With prices dropping and less gas needed for heating, utilities that offer gas service only or in combination with electric service gained the most in customer satisfaction scores.
Acsi
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Gas Utilities Fare Better Than Power in Customer Satisfaction
According to the latest American Customer Satisfaction Index (ACSI), satisfaction with energy utilities improved by 1% from a year ago, largely due to lower prices, particularly for natural gas. Contributing to the improvement was milder winter weather in many parts of the country and an easing of gas prices. With prices dropping and less gas needed for heating, utilities that offer gas service only or in combination with electric service gained the most in customer satisfaction scores.
May 17, 2007
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