Welcome to NGI's Client Support Page
Welcome to NGI’s Client Support page. My name is Cristina and I’m NGI’s Client Engagement & Support Specialist. I’m here to help you with any questions you may have about NGI’s website and products.
This page has been created to help you better understand NGI’s news & data offerings, and get the most our of your products. Be sure to scroll down and read through our User Guides files for a step-by-step intro to all things NGI. If you have any questions about your account, don’t hesitate to reach out – I’m happy to help!
Client Engagement & Support
Natural Gas Intelligence
Frequently Asked Questions
How do I know if I’m logged in?
You will see “My Account, on the navigation bar next to “News & Insight”. If you only see the word “Login,” you will need to log in.
How do I change my password?
If you are logged in, click on “My Account”. Click on “Manage Profile” and then scroll down to until you see “Password Change”. Once you type in your new password, click “Save Changes”. If you are not logged in and don’t
remember your password click here to be sent a temporary one.
Where can I find my subscriptions?
If you are logged in, click on “My Account”. All of your active subscriptions will
appear in a new window categorized by news & data services.
Where do you get your data?
Please refer to our Methodology section here for the most current information regarding NGI prices.
Where can I find more information about your various products?
You can find more information about NGI’s products and services here.
I already receive industry data on a third-party platform. Can I receive my NGI data there?
Learn more about NGI’s Channel Partners, and how you can receive data from them here.
NGI Price Methodology
NGI Products & Services: email@example.com
Billing/Subscriptions Information: firstname.lastname@example.org
For more information, please call 703.318.8848 or email us at email@example.com
If you have spot gas pricing questions or wish to contribute to our survey: firstname.lastname@example.org
Questions or story ideas for our writers: email@example.com
You can also contact NGI via chat Monday – Friday from 9am – 5pm EST. The chat box is located in the bottom right-hand corner of every page on the NGI website.