Pacific Gas and Electric Co. (PG&E) said it met an industry-leading 30-minute response time criteria for handling natural gas leaks 85% of the time in August. The response time compares to a 58.4% result in August 2011. The San Francisco-based combination utility said it is now ranked in the top quartile for meeting benchmarking criteria established by the American Gas Association (AGA). PG&E applied a more stringent standard in seeking to meet the 30-minute response time, given that the industry and AGA use 60 minutes as the usual test of responsiveness, said a PG&E spokesperson. Executive Vice President Nick Stavropoulos said the utility is seeking to "ease any anxiety" for customers regarding leaking gas.
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