Yankee Makes Customer Service Upgrade
Yankee Gas Services Co. inaugurated its new customer and billing
service this week, completing a process begun in collaboration with
IBM two years ago. Yankee said the system will enhance customer
service, improve efficiency and is Y2K ready. The company would not
release the cost of the new system.
"This new system is strategically important to Yankee Gas and
was an attractive feature to Northeast Utilities during merger
talks," said Charles Gooley, CEO of Yankee Gas' parent company,
Yankee Energy System. "Our old system may have been adequate 10
years ago, but it is obsolete in today's changing energy
The new system features the ability to handle unbundling of
residential energy customers, in anticipation of future
developments in the state of Connecticut. It will support all of
Yankee's business processes including order processing, meter
reading, billing, payment processing, credit and collections and
accounting functions. It will also be able to handle third party
notifications and Yankee's budget payment plan.
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